Actual time to confirm and diagnose problem with vehicle. Includes time to road test(if applicable) hook up test equipment and trace problem to its cause. Symptoms: TOW IN TO SHOP. CUSTOMER STATED ENGINE OVERHEATED WHILE DRIVING ON FRW. CUSTOMER PURCHASED A THERMOSTAT AT AUTOZONE AND INSTALLED IT. ENGINE OVERHEATED AGAIN AND WAS TOWED TO SHOP. DIAG. AND ADVISE. Codes Present: Tech Notes: PERFORM BLOCK TEST. (FAILED). FOUND EVIDENCE OF PREVIOUS BLOCK SEALANT USED. CALLED CUSTOMER TO VERIFY AND CUSTOMER HAD USED A BLOCK SEALANT. RECOMMENDED ENGINE REPLACEMENT WITH LOW MILEAGE USED. CUSTOMER REQUESTED TRYING A DIFFERENT BLOCK SEALER WITH NO GUARANTEE IT WOULD WORK.
KELLI M. gave our service a 5 star review on 4/29/2022